The personal information you hold about your clients/customers is protected under the Privacy Act 1988 (Cth). Do your staff know what this means? If a customer/client asked a staff member how their information was protected, could your staff confidently tell them.

If you have an annual turnover of $3 million or more* you must comply with the Privacy Act’s Australian Privacy Principles (APPs), as well as relevant privacy legislation in the state(s) in which you operate.

The APPs proved clear guidance on the privacy practices you need to have in place, but how do you know you’re fully covered?

Clarity Point can undertake a gap assessment and provide recommendations, procedures and other documentation that will help you to meet your obligations to both the APPs and to your clients/customers.

Strong and transparent privacy practices also reduce the potential for data breaches, which must now be reported to the Office of the Australian Information Commissioner (OAIC).

* Some exceptions apply – see www.oaic.gov.au/privacy/the-privacy-act/rights-and-responsibilities/#WhoHasResponsibilitiesUnderPrivacyAct )